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Gladly™ Terms & Conditions

Welcome to Gladly™, a service provided by Go Gladly, LLC, a Utah limited liability company ("Company," "we," "us," or "our").

These Terms & Conditions ("Terms"), together with our Privacy Policy, govern your access to and use of Gladly™, including our website, software platform, tools, features, content, and services (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

1. Description of Services

Gladly is a software platform that enables homeowner associations, condominium associations, cooperatives, neighborhood associations, and other community associations ("Community Associations") to create websites, communicate with residents, share documents, publish announcements, and facilitate payments.

Gladly is a technology provider only and does not provide property management, legal, accounting, financial, escrow, or fiduciary services.

2. Eligibility

You must be at least 18 years old and legally able to enter into binding contracts to use the Services. By using Gladly, you represent and warrant that you meet these requirements.

3. Accounts and Security

Certain features require you to create an account. You agree to:

  • Provide accurate and complete information.
  • Maintain the confidentiality of login credentials.
  • Be responsible for all activity under your account.
  • Notify us immediately of unauthorized use.

4. User Content

Users may upload, submit, store, publish, or share content including but not limited to documents, announcements, forms, meeting minutes, images, communications, and other materials ("User Content").

You retain ownership of your User Content.

By using Gladly, you grant the Company a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use User Content solely to operate, maintain, secure, and improve the Services.

You represent that you have all rights necessary to upload User Content and that it does not violate any law or third-party rights.

5. Community Association Responsibility

Community Associations are solely responsible for:

  • Governance and compliance with governing documents (CC&Rs, bylaws, rules).
  • Legal compliance with applicable federal, state, and local laws.
  • Notices, elections, voting procedures, and meeting requirements.
  • Assessments, collections, fines, and enforcement actions.
  • Accuracy and legality of all content and communications.

Gladly does not monitor, review, verify, or assume responsibility for any Community Association activities or compliance obligations.

6. No Professional Advice

Gladly does not provide legal, financial, accounting, tax, property management, or other professional services.

Any templates, forms, documents, or information provided through the Services are for informational purposes only and do not constitute legal advice. You should consult qualified professionals where appropriate.

7. Payment Processing

Payment processing services are provided by third-party providers.

Gladly does not receive, hold, store, transmit, or control funds and is not a bank, money transmitter, escrow agent, or payment processor.

All payment transactions are subject to the terms and conditions of the applicable third-party payment processor.

8. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable law or regulation.
  • Infringe intellectual property or privacy rights.
  • Upload malicious software or harmful code.
  • Impersonate others or misrepresent identity.
  • Harass, threaten, defame, or abuse others.
  • Interfere with platform security or functionality.
  • Engage in unauthorized data scraping or extraction.
  • Use the Services for fraudulent or illegal purposes.

We reserve the right to suspend or terminate access for violations of these Terms.

9. Intellectual Property

All rights, title, and interest in the Services, including software, design, text, graphics, logos, and other materials ("Gladly Content"), are owned by the Company or its licensors and are protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to use the Services solely in accordance with these Terms.

You may not copy, modify, distribute, sell, lease, or reverse engineer any portion of the Services.

10. Third-Party Services

The Services may integrate with or contain links to third-party services. We are not responsible for third-party content, services, or actions, and your use of third-party services is at your own risk.

11. Service Availability

We do not guarantee that the Services will be uninterrupted, secure, or error-free.

We may modify, suspend, or discontinue any part of the Services at any time for maintenance, security, legal compliance, or business reasons.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee accuracy, reliability, or availability of the Services.

13. Limitation of Liability

To the maximum extent permitted by law, the total liability of the Company arising out of or related to the Services shall not exceed the greater of:

  • $100, or
  • the amount paid by you to the Company in the twelve (12) months preceding the event giving rise to the claim.

We are not liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, revenue, data, or goodwill.

14. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

  • Your use of the Services.
  • Your User Content.
  • Your violation of these Terms.
  • Your violation of any rights of another party.

15. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason including violation of these Terms, suspected fraud, security concerns, or legal compliance requirements.

16. Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.

The arbitration shall take place in Salt Lake County, Utah, United States.

YOU AND THE COMPANY WAIVE ANY RIGHT TO A JURY TRIAL.

17. Class Action Waiver

All disputes must be brought in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

18. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles.

Subject to arbitration, any permitted legal proceedings shall take place in Salt Lake County, Utah.

19. Changes to Terms

We may update these Terms from time to time. Material changes will be posted on this page. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

20. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Services.

You may contact us at: hello@gogladly.com

Last updated: June 26, 2026.