Gladly Privacy Policy

Last Updated: June 25, 2026.

1. Introduction

Gladly is owned and operated by Go Gladly, LLC, a Utah limited liability company ("Gladly," "Company," "we," "us," or "our"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use:

• The Gladly website and platform ("Gladly").
• Any Community Website created using Gladly ("Community Website").
• Related communications (email, SMS, and other electronic messages).

Together, these are referred to as the "Gladly Platform."

By using the Gladly Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

2. Scope

This Privacy Policy applies only to personal information collected through the Gladly Platform.

It does not apply to:

• Information collected offline or outside the Gladly Platform.
• Third-party websites, apps, or services linked from Gladly.
• Deidentified or aggregated data that cannot reasonably identify you.
• Publicly available government records.

3. Information We Collect

We collect information in three primary ways:

1. Directly from you.
2. Automatically through your use of the Platform.
3. From third-party service providers (e.g., payment processors).

A. Information You Provide

• Name.
• Email address.
• Phone number.
• Mailing address.
• Account credentials.
• Payment information (processed via third-party providers such as Stripe).
• Property or community association details.
• Any information you submit through forms, messages, or support requests.

B. Automatically Collected Information

• IP address.
• Device type, browser type, and operating system.
• Pages viewed and actions taken.
• Time, duration, and frequency of visits.
• Referring URLs and navigation paths.

C. Location Data

We may infer general location from your IP address or device settings to:

• Provide localized content.
• Assign users to the correct community site.
• Support security and fraud prevention.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve performance, analytics, personalization, and functionality.

You may control cookies through browser or device settings. Disabling cookies may reduce functionality.

5. How We Use Information

We use personal information to:

• Create and manage accounts.
• Operate the Gladly Platform.
• Process payments and prevent fraud.
• Provide support.
• Improve features and performance.
• Personalize user experience.
• Send service communications.
• Analyze usage trends.
• Comply with legal obligations.

6. How We Share Information

We do not sell personal information.

We may share information with:

• Service providers (e.g., Stripe, hosting, analytics).
• Community administrators of a Community Website.
• Legal or regulatory authorities when required.
• Third parties with user consent.

7. Data Security

We use reasonable safeguards, but no system is 100% secure.

8. Data Retention

We retain data as long as needed to operate the Platform and comply with legal obligations.

9. Your Rights

Depending on your location, you may request:

• Access.
• Correction.
• Deletion.
• Portability.
• Restriction or objection to processing.

Contact: hello@gogladly.com.

10. California Privacy Rights

We are not currently a covered business under CCPA/CPRA but will honor applicable rights where required.

11. GDPR Rights

EU users may have rights including access, correction, deletion, objection, and portability.

12. Children's Privacy

We do not knowingly collect data from children under 13.

13. Third-Party Links

We are not responsible for third-party websites.

14. Changes

We may update this policy from time to time.

15. Contact

Go Gladly, LLC (a Utah limited liability company)

hello@gogladly.com