Many years ago when I started my HOA management company, we were using software that was designed for managing rental units. It was great software — adaptable, robust, and fairly cheap. But there were a lot of things that we wanted it to do that it just couldn't. Read More...
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Nearly every homeowner in a condo or HOA has asked themselves at one time or another “What do the HOA fees pay for”. The answer is different for every community but the fact is the average homeowner doesn’t know where HOA fees are spent. Heck, you probably have a better idea where the homeless guy is going to spend the 2 dollars you gave him this morning. But every member of the HOA should know where the money is going — or at least be able to easily find out. Read More...
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When looking for a new manager where do you look? Internet search, the phone book, your local CAI chapter, word of mouth — all of these are fine options — okay maybe not the phone book, after all it's holding up the shelf in the bookcase. The point is, it doesn't really matter where you look, it's what you look for that's key. Read More...
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The work meeting gives boards the opportunity to get stuff done between regular meetings. But a work meeting is a magical meeting that doesn’t require notification of owners because, well… They aren’t invited. They aren’t invited because in theory, it’s not a meeting at all. No minutes are taken, no motions are made, and no decisions are reached. Sounds pretty good! right? Read More...
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When hiring, we look for skills in customer service, communication, and leadership (among other things). While these skills are great, and even essential for good community managers it seems that excellent community managers possess something extra – But what is it? These 4 qualities of excellent managers may not always be obvious at first but are the key to to what makes an excellent manager. Read More...
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