Alan Crandall, Author at Gladly

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Founder and Account Manager at GoGladly

Burke is Gladly's top industry expert. After 12 years in portfolio management, Burke founded an HOA management firm, and has drawn from that experience to offer insider-level understanding to Gladly. One of Burke's rare charms is that he actually loves listening to your problems. His more traditional hobbies include camping, 4-wheeling, and spending time with his wife and 5 terrific kids,especially when he gets to nag them about homework (nag the kids, not his wife).

All posts by Alan:

Poisonous Clients

by Alan Crandall | Mar 3, 2016 | 11 comments

Every company needs clients. Without clients, well, you don't have a business. But is the customer always right? Most of the time yes, but there are times when the best course of action is to “kick the bums out”! Yes, I said it! Even if they are profitable! You know who I'm talking about — Clients that take up an inordinate amount of your time. Ones that always complain about costs. The ones that treat you and your staff without respect. Especially the ones that generate the least amount of revenue. Read More... [et_social_share]

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