Choosing the Right HOA Management Company

Choosing the Right HOA Management Company

Burke Nielsen When looking for a new manager where do you look? Internet search, the phone book, your local CAI chapter, word of mouth — all of these are fine options — okay maybe not the phone book, after all it's holding up the shelf in the bookcase. The point is, it doesn't really matter where you look, it's what you look for that's key. Read More...
A Clever Name For a Closed HOA Meeting

A Clever Name For a Closed HOA Meeting

Burke Nielsen The work meeting gives boards the opportunity to get stuff done between regular meetings. But a work meeting is a magical meeting that doesn’t require notification of owners because, well… They aren’t invited. They aren’t invited because in theory, it’s not a meeting at all. No minutes are taken, no motions are made, and no decisions are reached. Sounds pretty good! right? Read More...
Who Runs the (CAM) World?

Who Runs the (CAM) World?

Tanoa Lynne Poirier As I was completing a busy morning that began with a 6:00 AM meeting with my husband and business partner, Robert, I also attended to a sick pet, fed and watered four cats, sent a slew of e-mails, and started making breakfast (spinach omelettes with sun-dried tomatoes, bacon and cheddar) which I happily do every day. In the meantime, I remembered that we’re having pot roast for dinner, so I prepared the roast for the slow cooker, and began to get ready for the day. Game on, girlfriend! Read More...
The Perfect Hire for Community Management

The Perfect Hire for Community Management

Burke Nielsen When hiring, we look for skills in customer service, communication, and leadership (among other things). While these skills are great, and even essential for good community managers it seems that excellent community managers possess something extra – But what is it? These 4 qualities of excellent managers may not always be obvious at first but are the key to to what makes an excellent manager. Read More...
HOA Enforcement Without the Force

HOA Enforcement Without the Force

Meredith Pond As an HOA manager, you walk a fine line. You need to enforce the rules, but you don't want to alienate everyone. You need to stay professional, but your role demands friendliness. While it's your job to point out when people are skirting the by-laws, you have to do so in a tactful way. In other words, you're expected to strike a perfect balance between Darth Vader and Mother Teresa (even more awkward than it sounds). Read More...
Common Amenities — Make Them Pay for Themselves!

Common Amenities — Make Them Pay for Themselves!

Tina Larsson Start with amenities that can bring in the most money to the association for the lowest up front cost. This way, the first added amenity can pay for the next one; and so on. Adding advertising in the form of signs or billboards can be revenue generators, but are not allowed in many residential areas. However, ATM machines bring in revenue, can be thought of as an amenity by some, and do not take up a lot of room. Read More...

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