“It’s Not Me It’s You” Knowing When to Fire a Client

“It’s Not Me It’s You” Knowing When to Fire a Client

Burke Nielsen If you're a community association manager (CAM), you've probably had one of those clients who soaks up too much of your time and energy. This type of client can be stressful and exhausting for managers and will, in the long run, affect your overall customer service and reduce profits.The question is — What to do about it? The simple solution is to just fire the client. But let's face it, if we fired every client that had a 3 hour meeting, we wouldn't have very many clients. In many cases these problems come down to misunderstandings and poor communication. So before you fire that client, here are a few things you may want to consider. Read More... [et_social_share]
Is Construction Defect Litigation All It’s Cracked Up to Be?

Is Construction Defect Litigation All It’s Cracked Up to Be?

Tyler Lamarr When an HOA board discovers construction defects in the common property it’s faced with some very difficult decisions. In Utah, like many states, an HOA’s ability to bring a claim for faulty constructions is relatively new. The fact is, there are no guarantees that you will win the case, and even if you win, the proceeds may not cover all of the costs. It is critical that the HOA select lawyers who are knowledgeable about construction defect laws and the nuances of HOA law. Read More... [et_social_share]
To CAM License or Not to License. That Is the Question.

To CAM License or Not to License. That Is the Question.

Most states in the US don't require you to get a license to manage community associations. But every state requires you to get a license if you want to cut hair for a living. You've got to admit — this is more than a little ironic.There's an expectation for a certain standard of service in our industry but there is little official accountability. Insurance agents, real estate agents, plumbers, and contractors all require a license. Why not community association managers? Requiring managers to pass an exam and receive a license doesn't have to be expensive and it doesn't have to create undue burden upon small businesses. In my opinion it will only help our industry to hold ourselves to a higher standard and to be accountable to a governing body. Read More... [et_social_share]
HOA Budget?  Yeah… I Think We Have a Budget.

HOA Budget? Yeah… I Think We Have a Budget.

Burke Nielsen As a HOA manager I was often approached by potential clients, at their wit's end with HOA issues. Often these issues were about finances. When I asked them about their HOA budget, I would often get a response like. “Budget? Yeahhh… I think we have a budget.” In most of these cases there was either no budget at all, or the HOA budget hadn't been given a second look since the day it was compiled. The HOA budget is more than just writing down estimated expenses. Proper budgeting helps the board be responsible with association funds, and reach their financial goals. Here are some tools and tips that will help your HOA create and stay on budget. Read More... [et_social_share]
How to Avoid a PR Nightmare

How to Avoid a PR Nightmare

Meredith Pond Success in any business — including your HOA — involves a heavy dose of PR. Just as possession is nine tenths of the law, good PR makes up the lion's share of effective marketing. For good or bad, publicity inside or outside your community can create a lot of emotion. In an HOA, homeowners are your “public.” As a board member or manager, you must take their perceptions and feelings into account in all you do. The decisions you make and the rules enforced will have an undeniable effect on how residents view not only the Association, but your community as a whole. The key is to find a balance between your public's perception and what keeps things running smoothly. Read More... [et_social_share]

Pin It on Pinterest