by Sterling Jenkins | Aug 26, 2015 |
Believe it or not, there are people around the web who hate HOAs. Actually, it's not too difficult to find them. A quick google search and you'll be lucky to find someone who isn't filled with vitriol. There are so many people online saying the same things about HOAs. My guess is that almost all of these people have a true HOA horror story to tell. There are real problems with some HOAs. There are examples of fraud. There are some ridiculous rules out there. And there are abuses. The people who have lived through that stuff have a good excuse to be upset. The problem is that some of them project these terrible experiences onto HOAs in general. Are they right? Is there widespread corruption in HOAs? Read More...
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by Meredith Pond | Aug 21, 2015 |
While dealing with complaints isn't the most pleasant part of your day, it's still a critical part of your business. The way you handle those grievances can either make or break your success. When you regard complaints as a nuisance, that attitude projects itself onto the people making them. Your perspective becomes reality — with everyone annoyed and defensive before the conversation even begins. And we all know what happens then. But what if a simple change in attitude could change everything? Read More...
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by Meredith Pond | Aug 12, 2015
Your messages to homeowners must be delivered properly to be appreciated — even if they contain happy or important news. Even a delicious cake makes an unwelcome gift when delivered the wrong way, and it's the same thing with your HOA. Your messages to homeowners, even if they contain happy or important news, must be delivered properly to be appreciated. Otherwise, your efforts are at best a waste of time, and are likely to become a nuisance. In marketing, the way a product is packaged is key to its acceptance. In your HOA, your message is the product, and the packaging has to be just right. Read More...
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by Burke Nielsen | Aug 5, 2015 |
HOA transparency is a hot topic and a buzzword that we hear a lot. But what does it mean to be transparent? We all want homeowners to understand the goals and objectives of the association but to be completely transparent means we could be open to scrutiny and criticism. The fact is — homeowners DO care about their community, but if they can't see what's going on, they think the board or manager is hiding something, and if they are hiding something it must be bad! What does it mean to be transparent? And how far should we go? Read More...
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by Chelle O'Keefe | Jul 29, 2015 |
We've all done it. We walk through our community and see something that we'd like to change: a rule regarding hours of trash collection or maintenance, or a change to the facilities in a common area like the addition of a playground or swimming pool. As Margaret Mead once said: “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has.” So, how do we make change happen? Read More...
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