by Alan Crandall | Mar 3, 2016 |
Every company needs clients. Without clients, well, you don't have a business. But is the customer always right? Most of the time yes, but there are times when the best course of action is to “kick the bums out”! Yes, I said it! Even if they are profitable! You know who I'm talking about — Clients that take up an inordinate amount of your time. Ones that always complain about costs. The ones that treat you and your staff without respect. Especially the ones that generate the least amount of revenue. Read More...
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by Burke Nielsen | Nov 12, 2015 |
If you're a community association manager (CAM), you've probably had one of those clients who soaks up too much of your time and energy. This type of client can be stressful and exhausting for managers and will, in the long run, affect your overall customer service and reduce profits.The question is — What to do about it? The simple solution is to just fire the client. But let's face it, if we fired every client that had a 3 hour meeting, we wouldn't have very many clients. In many cases these problems come down to misunderstandings and poor communication. So before you fire that client, here are a few things you may want to consider. Read More...
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by Sterling Jenkins | Sep 25, 2015
We all want to succeed, but sometimes we sabotage ourselves by the way we choose to do it. This is exactly what happens when — in the name of getting ahead - we are antagonistic in business.It might seem counter intuitive, but competition isn't always about grabbing the biggest share of the pie. More often than not, there are ways to make the pie bigger for everyone. My co-founder, Burke, told me a great story that applies well here. As a former HOA portfolio manager, he maintained a friendly relationship with another company that frequently competed with him for the same business. As they got to understand the other's business, they realized that they specialize in different areas. To this day they refer business to each other. Read More...
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