Hugged an HOA Manager Lately?

Seriously. Managing an HOA is not an easy job. I’ve been an association manager before and it didn’t take long before I gained a high admiration for those in this profession.

Don’t get me wrong, managing a community can be very rewarding, but it’s definitely not for the faint of heart. Why is that?

The Survey

We set out to understand where an association manager’s pain comes from (understanding it is the first step to alleviating it). So we surveyed more than 50 HOA managers and/or leaders of management companies from across the country. We asked them, “What causes your HOA managers the most pain in their job?”

This is what they said:

The Results

Chart: Source of Pain In Managing HOAs

Those Pesky Homeowners

That’s right. Homeowners win the prize! And it wasn’t even close. 73% of respondents said that homeowners are the #1 or #2 source of their pain. In other words, our HOAs would run great if it wasn’t for the darn people who live there!

So are homeowners just evil? Or do we simply not deal with them very well? (The answer is here.) Please tell us what you think in the comments below or tweet at us.

It Can Get Better!

Yes, managing HOAs is difficult and it’s probably always been that way. But that doesn’t mean it has to be that way in the future. If we can mentally throw out our assumptions about the way business should be done and be willing to accept new ideas we’ve taken the first step to making things better.

Stay tuned for more on this subject this week.

About the Survey

  • More than half of our respondents told us that they are either the final decision maker with regard to association management for their company or critical to those decisions. Many others were front-line managers. While this sample is far from huge, the results certainly converged.
  • Each survey item’s score represents the percentage of the total points possible. Each item was rated based on a weighted scale (i.e. a #1 ranking received 8 points if there were 8 items, a #2 ranking received 7 points and so on).

Sterling Jenkins

Founder and CTO at GoGladly
Sterling has lived in HOAs and has managed them for a living. A self-described nerd, Sterling finds books about HTML5 and games like Settlers of Catan unreasonably exciting. His nerdiness extends to his love of camping, fishing, and hiking in Utah's breathtaking Rocky Mountains. He especially likes enjoying the outdoors with his beautiful and supportive wife and 4 awesome kids.

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