by Meredith Pond | Aug 12, 2015
Your messages to homeowners must be delivered properly to be appreciated — even if they contain happy or important news. Even a delicious cake makes an unwelcome gift when delivered the wrong way, and it's the same thing with your HOA. Your messages to homeowners, even if they contain happy or important news, must be delivered properly to be appreciated. Otherwise, your efforts are at best a waste of time, and are likely to become a nuisance. In marketing, the way a product is packaged is key to its acceptance. In your HOA, your message is the product, and the packaging has to be just right. Read More...
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by Burke Nielsen | Aug 5, 2015 |
HOA transparency is a hot topic and a buzzword that we hear a lot. But what does it mean to be transparent? We all want homeowners to understand the goals and objectives of the association but to be completely transparent means we could be open to scrutiny and criticism. The fact is — homeowners DO care about their community, but if they can't see what's going on, they think the board or manager is hiding something, and if they are hiding something it must be bad! What does it mean to be transparent? And how far should we go? Read More...
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by Chelle O'Keefe | Jul 29, 2015 |
We've all done it. We walk through our community and see something that we'd like to change: a rule regarding hours of trash collection or maintenance, or a change to the facilities in a common area like the addition of a playground or swimming pool. As Margaret Mead once said: “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has.” So, how do we make change happen? Read More...
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by Sterling Jenkins | Jun 26, 2015 |
If you've ever been on the managing end of a community association then you've probably wondered at some time if you're the most unpopular person in the community. Quite the contrary. In fact the CAI recently did a survey that found that 90% of homeowners are either satisfied or neutral with their community association experience. Industry experts also told us in a survey that only about 5% of homeowners ever cause any trouble. Read More...
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by John Richards | Jun 15, 2015
Legally, a service animal is just what it sounds like: an animal that provides a necessary service for its owner. The obvious examples would be seeing-eye dogs, or even dogs that assist the deaf. Few would argue the need for a service animal in these cases. However, the term “companion animal” can get a little — well — hairy. Read More...
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by Sterling Jenkins | May 20, 2015
Homeowners are the greatest cause of pain for HOA managers. Are the homeowners themselves at fault? Or do we simply not know how to deal with them very well? The answer to this question is a big deal because it will impact how we go about managing our communities. If, for example, we conclude that homeowners are just going to be a pain and there's nothing we can do about it, then we're not gonna spend any time trying to fix it. We'll also probably subscribe to the idea that the more information we give homeowners the more work and trouble they will create for us. Read More...
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